Developing Social Skills 2020

Content by IMPOWRD | taught by Natalia Josephs
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Natalia Josephs
Natalia Josephs

About the instructor

Natalia has created a number of programs for young people leaving school and entering workplaces and is a recognised leader in the development of practical and engaging programs for the 13 to 25 year age group.
Two of her programs have been recognised by the Curriculum and Standards Authority in WA and are used all over Australia to better assist young people making the change from education to work!
The Employment Advantage program teaches young people how to find work and thrive in the job market.
Developing Social Skills (for the Workplace) is designed to develop personal insight and social confidence.
Both programs have assisted thousands of young people to make a smoother transition from education to employment.

Module 1: Demonstrate Physical Intellect

“The visible interpretation of the mental state”
(How someone feels on the inside is reflected in their actions and attitudes)

  • Recognise high and low road reactions

  • Recognise emotional states of others and demonstrate appropriate behaviour

  • Analyse and identify facial expressions

  • Identify positive and negative dialogue

  • Discover personal explanatory style

  • Evaluate and utilise optimistic attitudes

  • Utilise critical thinking skills to evaluate set-backs

  • Action positive internal dialogue to overcome set-backs

  • Analyse social networks

  • Identify the importance of the five senses in creating personal boundaries

  • Recognise personal, social and emotional boundaries

  • Evaluate the benefit of creating personal boundaries

  • Choose happiness using gratitude and mindfulness.

  • Recognise and appreciate personal strengths

Module 2: Utilise Appropriate Business and Social Manners

“Recognise and exercise the rules of engagement in social, business and cultural environments while observing consideration for the individual”

  • Research the development of tribal behaviour in humans

  • Identify the origins of cultural practices

  • Recognise group rules and individual roles within the group structure

  • Analyse the validity of the stereotype

  • Identify behaviours associated with specific events within a culture

  • Differentiating Etiquette and Manners

  • Learn international cultural manners and accepted practices

  • Develop and apply cultural attunement

  • Apply the time/space/context concepts to a cultural situation

  • Identify the human grooming process

  • Apply appropriate introduction protocols

  • Analyse the structure of small talk

  • Recognise the benefits of small talk

  • Demonstrate confident social dining skills

  • Recognise and apply inclusive interactions

Module 3: Personal Presentation and Dress Codes

"Recognise that every situation has a dress code as part of the human group process”

  • Analyse the theory and purpose of the first impression

  • Analyse and utilise the principles of the successful first impression

  • Recognise the value of implementing a dress code when interacting in groups

  • Identify the three rules of personal presentation

  • Identify the four levels of the business casual dress code

  • Recognise a business dress code using identifying markers

  • Analyse the purpose and application of social dress codes

  • Identify dress codes for specific social events

Course Contents

35 Videos
1 Survey
6 Texts
34 PDFs
1 Download
35 Exams
55.0 hrs

Course Curriculum

Introduction to Module 1
Module 1 Final Exam
Module 2 Introduction
Module 2 Final Exam
Module 3 Introduction
Module 3 Final Exam
Developing Social Skills Final Exam